General: please be considerate of other visitors and the fact that the museum is housed in a historic monument and displays fragile works of art and objects.
- Bags, backpacks and umbrellas are not allowed in the museum. These can be stored free of charge in the cloakroom or in a safe.
- Chewing gum, food and drinks are not allowed, with the exception of the designated areas where coffee/tea is offered.
- Works of art and other objects on display may not be touched. The presentations and buildings are not scratched, described or provided with graffiti. Please handle the issued audio equipment responsibly.
- Photography is allowed, provided without flash and without a tripod or selfie stick, for personal use only. Press and other media are requested to register in advance.
- Smoking is prohibited in all areas and in the courtyards. This also applies to e-cigarettes.
- Dogs and other pets are not allowed in the museum, with the exception of assistance dogs.
- The Prison Gate Museum is not suitable for a visit with a wheelchair, walker or buggy due to the many level differences and stairs.
- Groups of children or young people under the age of 18 must always be accompanied by an adult.
- In the case of a group visit, the supervisor or organizer is responsible for the behavior of the members of the group. Damage will be charged to the organizer for group visits.
- The Prison Gate Museum invites visitors to discuss the presentations. Take other visitors into account and limit loud or disturbing noises. Phone calls are permitted in the entrance hall and courtyards; not in the other areas of the museum building.
- For the safety of visitors and the museum, the museum uses video surveillance, both in the building and on the grounds.
- Follow the directions of museum employees and security guards. Violation of the house rules or disrespectful treatment of the building, the collection, fellow visitors and/or staff can lead to denial of further access and removal from the museum.
When visiting the museum or organizing an event in the museum, you agree to the general terms and conditions.