Visiting safely

Visiting the Prison Gate Museum after June 1st

Measures for a safe, 6 feet distance, visit (updated 29-09)

Welcome back! We are thrilled to reopen the Prison Gate Museum to its visitors. Every visitor’s safety is our top priority. The guidelines by the Federal Government, the RIVM (National Institute for Public Health and the Environment) and the Museumvereniging (Museums Association) are being applied in the museum.

While visiting the museum we ask you to follow these measures:

  • Starting June 1st we will work with pre-paid tickets with set times (online tickets that have timeslots). This way we can guarantee that there are never more than 30 people in the museum at the same time. It also helps us spread out the time of the arrival of visitors.
  • We request our visitors from the age of 13 to ware a face mask.
  • Please do not come to our museum if you have health issues. You are welcome if you and your company have a clean bill of health for at least 24 hours
  • You can only pay with a debit/credit card at the museum. No cash, unfortunately.
  • The toilets and the clock room are closed. The rest of the museum is open, there are no guided tours
  • At the moment we do not organize lectures, workshops for children or guided tours. Until the end of August we also do not welcome any (school) groups

Access with an online ticket

  • We can only allow people in the Prison Gate Museum who have an online ticket with a time slot. This is also the case for Museumcard holders and kids.
  • On this ticket you will find the date of your visit and a one hour timeslot. During this hour you can enter the museum
  • You can stay in the museum for longer than the hour
  • You can either print the ticket or show the ticket on your phone
  • You can buy tickets here

To guarantee a 6 feet distance visit

  • In the museum there is a clear route to keep sufficient distance for a safe visit, often this is one-way traffic
  • Everyone in the museum – visitors and employees – needs to keep a 6 feet distance from each other
  • Please keep other visitors and museum employees in mind. Please give each other space, especially in hallways and on stairs
  • In the rooms you will find stickers on the floor that indicate the maximum number of people allowed
  • It is possible that you will have to wait because a room has reached its maximum capacity, we kindly ask for your patience
  • Our security will keep an eye on the preservation of the rules and the maximum capacity

Extra cleaning

  • The surfaces, such as banisters, door handles and interactive screens, will be cleaned more often
  • Visitors will have disinfectant available to them

Additional information

  • As requested by de GGD (Public Health Service) we might share your email address to track down Covid-19 contaminations
  • Are you not able to come at the booked timeslot? Please send an email to support@gevangenpoort.nl
  • Unfortunately, it is not possible to use the ticket at a different moment.
  • The museum is not required to restitute the money for a ticket that is not used
  • These visitor rules are an addition and adjustment to the regular visitor conditions

Please follow instructions by the employees of the museum.

We hope that you will have a pleasant visit, despite these measures!